Privacy Policy

Effective Date: 28 May 2026

This Privacy Policy explains how PlugSol (“we”, “our”, or “us”) collects, uses, and protects your information when you visit PlugSol.co.uk.

Who We Are

PlugSol is a UK-based company providing solar and renewable energy solutions for residential and commercial customers.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@plugsol.uk

What Information We Collect

We only collect personal information that you voluntarily submit through our website contact forms.

This may include:

Name
Email address
Telephone number
Property address or postcode
Details about your enquiry

We do not intentionally collect sensitive personal data.

How We Use Your Information

We use the information submitted through our contact forms to:

Respond to enquiries
Provide quotations or requested information
Communicate regarding our services
Improve customer service and website performance

We will only use your information for legitimate business purposes.

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your information under the following lawful bases:

Consent – when you voluntarily submit an enquiry
Legitimate Interests – to respond to enquiries and operate our business effectively

How Your Information Is Stored

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Information submitted through our website may be stored securely within our email systems and website hosting environment.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers where necessary to operate our website or communicate with you, such as:

Website hosting providers
Email service providers
CRM or enquiry management systems

These providers are required to keep your information secure and confidential.

Cookies

Our website may use basic cookies or analytics tools to improve user experience and monitor website performance.

Cookies are small files stored on your device that help websites function effectively.

You can control or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to processing in certain circumstances
Withdraw consent where applicable

To exercise any of these rights, please contact us at hello@plugsol.uk.

Data Retention

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

PlugSol
https://plugsol.co.uk
Email: hello@plugsol.uk